North London Removals Terms and Conditions

These Terms and Conditions set out the basis on which North London Removals provides removal, packing, storage and related services. By making a booking or allowing work to begin, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below.

Company means North London Removals.

Customer means the person, firm or organisation that requests and pays for the services.

Services means any removal, packing, loading, unloading, transport, storage or related services supplied by the Company.

Goods means any personal possessions, furniture, equipment, or other items handled, transported, or stored by the Company for the Customer.

Contract means the legally binding agreement between the Company and the Customer for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

Service Area means the geographical areas in which the Company routinely operates its removal services, including locations within and around North London and other destinations as agreed.

2. Booking Process

2.1 All bookings are subject to availability and acceptance by the Company. A booking is only confirmed when the Customer has accepted a written or verbal quotation and, where applicable, paid any required deposit.

2.2 The Customer must provide accurate and complete information at the time of booking, including addresses for collection and delivery, access details, parking restrictions, the nature and quantity of goods, and any special handling requirements.

2.3 The Company may request a pre-move survey, either in person or by remote means, to assess access, volume, and any specific requirements. The Customer must ensure that the Company representative can reasonably inspect all items and access routes.

2.4 Any quotation is based on the information supplied at the time of enquiry. If the information proves to be incomplete or inaccurate, the Company reserves the right to amend the quotation or apply additional charges.

2.5 Quotations are normally valid for a limited period from the date of issue. The validity period will be stated at the time of quotation or otherwise be a reasonable period, after which prices may be subject to change.

3. Services Provided

3.1 The Company will provide removal and related services with reasonable care and skill and in accordance with the agreed booking details.

3.2 Unless otherwise agreed in writing, the services do not include the disconnection or reconnection of appliances, dismantling or reassembly of furniture, or removal of fixtures and fittings.

3.3 The Company may subcontract all or part of the services to trusted third parties. Where subcontractors are used, the Company will remain responsible for the performance of the Contract.

3.4 The Customer is responsible for arranging suitable parking and access for the Company’s vehicles at both collection and delivery addresses. Any permits, suspensions, or fees required for parking or access must be secured by the Customer unless otherwise agreed.

3.5 The Company reserves the right to refuse to carry or handle any items that may pose a risk to health, safety, property, or the environment. This includes prohibited items such as illegal goods, explosives, flammable materials, hazardous chemicals, and perishable food, as well as any items identified by the Company as unsuitable for transport.

4. Customer Responsibilities

4.1 The Customer must ensure that the premises are safe for the Company’s staff and that all necessary arrangements have been made for access and parking on the agreed dates.

4.2 The Customer must be present, or represented by a responsible person, during collection and delivery to provide instructions and confirm that the work has been completed in accordance with the Contract.

4.3 Before the move starts, the Customer must clearly identify any fragile, valuable, or delicate items and advise the Company of their nature and any special handling requirements.

4.4 The Customer must ensure that all goods are prepared for transport in a safe manner. This includes securely packing smaller items into appropriate containers, closing and locking any drawers or doors that may open during transit, and emptying appliances and furniture where required.

4.5 The Customer is responsible for securing or removing any items affixed to walls, ceilings, or floors, unless specific arrangements have been agreed for this work.

5. Payments and Charges

5.1 The Customer will be informed of the price for the services before confirming the booking. Prices may be given as a fixed quote or as an hourly rate with additional charges for travel, materials, or other agreed items.

5.2 The Company may require a deposit or full payment in advance to secure a booking. Where a deposit is required, the booking will not be confirmed until the deposit has been received.

5.3 Unless otherwise agreed, any balance due must be paid in full on or before completion of the services, using one of the payment methods accepted by the Company.

5.4 If payment is not made when due, the Company reserves the right to suspend or cancel the services and to charge interest on any overdue amounts at a reasonable rate from the due date until payment is made in full.

5.5 Additional charges may apply where:

a. access is more difficult than described or requires extra manpower or equipment.

b. the volume of goods exceeds the amount stated at the time of quotation.

c. waiting time is incurred due to circumstances outside the Company’s control, such as delays in gaining access to premises or delays with keys or documentation.

d. services are required outside normal working hours when this was not originally agreed.

5.6 All charges are subject to any applicable taxes and regulatory fees in force at the time the services are carried out.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving the Company clear notice within the timeframe specified at the time of booking. The Company will confirm any cancellation or change as soon as reasonably practicable.

6.2 If the Customer cancels a booking within a reasonable period before the scheduled service date, the Company may retain all or part of any deposit paid or charge a cancellation fee, reflecting the time reserved and any costs incurred.

6.3 If the Customer requests changes to the date, time, or scope of services, the Company will try to accommodate these changes but cannot guarantee availability. The price may be adjusted to reflect any revised requirements.

6.4 The Company may cancel or rearrange services if it is unable to carry out the work due to circumstances beyond its control, including severe weather, road closures, mechanical breakdown, illness, or other events that make the service unsafe or impracticable. In such cases, the Company will offer a new date or, where appropriate, a refund of any amounts paid for services not provided.

7. Liability and Limitations

7.1 The Company will take reasonable care in handling, loading, transporting, and unloading the Customer’s goods. However, the Company’s liability for loss or damage is subject to the limitations set out in this section.

7.2 The Company will not be liable for:

a. loss or damage arising from normal wear and tear, age, or inherent defects in the goods.

b. damage to items that were not adequately packed by or on behalf of the Customer, unless the Company has agreed in writing to provide packing services for those items.

c. loss or damage to items of high value, including but not limited to money, jewellery, watches, precious metals, stones, securities, collections, or documents, unless their nature and value have been declared in writing and accepted by the Company prior to the move.

d. damage caused by infestation, vermin, or environmental conditions beyond the Company’s reasonable control.

e. indirect or consequential loss, including loss of profit, loss of business, or loss of enjoyment.

7.3 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within a reasonable period from the date of the move or discovery of the damage. The Customer must provide evidence to support the claim.

7.4 Where the Company is found liable for loss of or damage to goods, its liability will generally be limited to the reasonable cost of repair or replacement, taking account of the age, condition, and market value of the items at the time of loss or damage.

7.5 The Company will not be liable for delays or failure to perform the services where such delays or failures result from events beyond its reasonable control, including but not limited to traffic conditions, acts of third parties, public authority restrictions, accidents, or force majeure events.

7.6 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

8. Insurance

8.1 The Company maintains insurance cover appropriate to its operations and legal obligations. Details of cover are available on request.

8.2 The Customer is encouraged to arrange separate insurance for high-value or particularly fragile goods if additional protection is required beyond the limits and terms of the Company’s cover.

9. Waste and Environmental Regulations

9.1 The Company operates in accordance with relevant waste and environmental regulations. It is not a general waste disposal service and will only remove items that fall within its authorised scope.

9.2 The Customer must not present for collection any prohibited waste, including hazardous materials, clinical waste, chemicals, solvents, gas bottles, asbestos, or items requiring specialist disposal, unless the Company has expressly agreed in writing and is properly licensed to do so.

9.3 Where the Company agrees to remove unwanted items, they will be handled and disposed of in a compliant manner. Additional charges may apply for the removal or disposal of bulky, heavy, or regulated waste items.

9.4 If the Customer presents waste or items that are not permitted or cannot be lawfully transported or disposed of by the Company, the Company may refuse to take them and may charge for any time or costs incurred as a result.

9.5 The Customer is responsible for ensuring that any items designated for disposal do not include personal documents, bank cards, or other sensitive materials that should be securely destroyed by the Customer.

10. Access, Parking and Property Damage

10.1 The Customer must ensure that suitable parking is available for the Company’s vehicles at both the collection and delivery locations. This includes obtaining any permits or authorisations required by local authorities or property management.

10.2 The Company will take reasonable care to avoid damage to property while carrying out the services. However, the Customer is responsible for protecting floors, walls, and fixtures where necessary, especially in confined spaces, stairwells, or narrow access routes.

10.3 The Company is not liable for damage to driveways, paths, or surfaces caused by the weight or movement of vehicles where the Customer has requested or agreed that vehicles may be driven onto or over such areas.

11. Storage Services

11.1 Where storage services are provided, goods will be stored in suitable facilities or containers selected by the Company.

11.2 The Customer must not store prohibited items, perishable goods, live animals, plants, or any items that may pose a risk to health, safety, or property.

11.3 Storage charges will be invoiced as agreed. If payment for storage is not made on time, the Company may exercise a lien over the stored goods and, after giving notice, may take steps to recover outstanding sums, which may include the sale or disposal of goods in accordance with applicable law.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.

12.2 The Company will investigate complaints in a fair and timely manner and will seek to resolve issues by repair, replacement, partial refund, or other appropriate remedy, having regard to these Terms and Conditions.

13. Data Protection and Privacy

13.1 The Company will collect and process personal data only to the extent required to provide the services, manage bookings, and fulfil its legal and administrative obligations.

13.2 Personal data will be handled in a secure manner and will not be shared with third parties except where necessary to perform the Contract, comply with legal requirements, or with the Customer’s consent.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to the Contract or these Terms and Conditions.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.2 The failure or delay of the Company to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy.

15.3 No person other than the Customer and the Company shall have any rights to enforce any term of the Contract.

15.4 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Contract.